Frequently Asked Questions

Yes. Every piece — Swiss heritage brands and our own Parragai collection alike — is genuine and legitimately sourced, inspected against our authenticity checklist before listing.

We sell both new and carefully vetted pre-owned pieces. Each listing states its condition clearly, and both are covered by THE AM's 2-year warranty.

Yes — free bracelet/strap sizing is included with every purchase, either before delivery on request or at any of our authorized dealer locations.

Yes, our Quick Order page supports SKU + quantity bulk ordering for corporate gifting and dealer resellers. Contact us for volume pricing.

Cash on Delivery, direct bank transfer (with slip upload), and online card payment via PayHere where enabled.

Yes — unworn items in original packaging can be returned within 7 days of delivery for a full refund. See our Returns & Refunds page for the full policy.

Western Province: 1-2 business days. Other districts: 3-5 business days. You'll receive a tracking number by email and SMS once your order ships.

Delivery is free on all orders over Rs. 100,000.00. Below that threshold, the rate depends on your district and is shown at checkout before you pay.

Use the Track Order page with your order number and the email address used at checkout, or check Order History if you have an account.

Manufacturing defects in the movement, case and bracelet, and water resistance as tested at sale. It does not cover accidental damage or unauthorised servicing.